New industry data has revealed that transport and logistics firms could be missing out on top talent due to complicated application processes.

The Access Group’s Recruitment and Resourcing Index has revealed a significant gap between candidate experiences when applying for new jobs across the major sectors – which could be preventing them from completing the process.

The index was compiled using different metrics – including user-experience of careers pages, the number of questions on an application form, and whether candidates can apply via LinkedIn or need to send a covering letter. The higher the score, the better the candidate experience.

The findings come as the British Chambers of Commerce latest Quarterly Recruitment Outlook (QRO) found that 80% of UK businesses have reported difficulties in recruiting – down just 2% from the ‘highest level of recruitment difficulties on record’ last year.

The Access Group, a business management software specialist, analysed 20 industries including manufacturing, legal, healthcare and logistics to find out which ones offer the best candidate experiences, and where there is room for improvement. The lower the index score, the worse the experience.

Transport and logistics firms were one of the most likely to struggle to recruit top talent according to the index.

Topping the index as the industry most likely to struggle to fill positions due to arduous recruitment processes was accounting and finance, followed by automotive and building and construction.

The ten industries potentially missing out the most on industry talent

When it comes to the best candidate experiences, consumer-centric industries like retail and ecommerce, and homeware and interiors are leading the way, according to the index. Bookstore Waterstones had the best-performing website, while Hobby Craft, Mamas and Papas and Bargain Booze came out top with the best application processes. Overall, comic book and science fiction retailer Forbidden Planet scored the highest among the retailers with an average index score of 188.1.

Top ten industries for providing the most seamless candidate experience

Commenting on the findings, Julia Harvie-Liddel, Head of Recruitment at The Access Group said:

“In today’s competitive jobs market, organisations cannot afford to risk losing candidates at the final stage because of poor experiences with their website and arduous application forms.

“The good news is that with a few improvements, employers could see a vast improvement in the number of people who complete their application form. Make sure your careers pages or microsite is performing well from a technical perspective. Like customers, candidates will be put off by sites that are slow to load or don’t display properly on a mobile, so ask your digital team to check its Core Web Vitals (CWV). Just as important is updating your website with the latest roles and engaging content – everything from rewards and benefits to company life.”

She added that in-house recruitment software can also play a valuable role in achieving this.

“This technology enables firms to create a professional branded website that attracts candidates, engages them at every stage of the journey – keeping them updated on the status of their application and completing checks as efficiently as possible.”

To view the full Recruitment and Resourcing index, visit: