Leading logistics provider Lloyd Fraser has revealed that it has this year achieved an unprecedented contract renewal rate from customers within its fashion logistics solutions division.
The company has grown to become one of the most respected names in the fashion logistics sector, working in partnership with many of the industry’s most prominent and well-known brands over many years.
Following its sale in March 2022, the business’ impressive customer retention rate for its fashion arm comes at a time when the company is undergoing considerable change and is testament to its customer focused ethos which has been the company’s DNA since it was established in 1987.
Increasingly the first-choice high end fashion logistics specialists, Lloyd Fraser offers customers a closed loop secure end-to-end network with the scope to deliver time sensitive products to complex retail locations across the UK – ranging from store transfers and returns to packaging removal and recycling.
Furthermore, the company offers complex retail delivery solutions including dedicated out of hours services, two-man deliveries where required, providing a totally secure and seamless delivery process to the customer.
Lloyd Faser is proud of its reputation as customer-centric logistics experts providing tailored solutions to suit the customer’s individual requirements. The company attributes the secret of its success as the ability to listen to customers’ specific needs and tailor solutions to provide a true bespoke service.
The fashion logistics division is spearheaded by a highly experienced and multi-talented senior management team and the business is now looking to the future and further expansion of the division.
Craig Welch, Chief Operating Officer, Fashion & 3PL at Lloyd Fraser commented: “Taking into account the current economic climate it is a real testament to the culture of the business and our hard-working employees that our contract renewal rate has achieved such a high rate of success.
“Lloyd Fraser customers are at the very heart of our business and we are committed to working in partnership with them to ensure we are able to deliver an optimum solution to meet their specific requirements. Our customer centric culture has enabled the business to maintain long-term relationships, establishing our leading position as the go-to high-end fashion delivery experts in the UK.”
“Lloyd Fraser is now entering an exciting new chapter for the business with the launch of our new 3PL division and further expansion plans in the pipeline. This is yet another positive milestone for Lloyd Fraser and sets the foundations for growth in the future,” he added.