Tipworx, the Derbyshire-based tipper operator and site clearance specialist, reports accurate vehicle weight recording, faster invoicing, and much improved customer service since signing up with Mandata just one year ago.
Supplying site clearance and aggregate delivery services to construction sites across Derbyshire, Yorkshire, Manchester, and the Northwest, Tipworx were looking for a TMS which, among other things, would dispense with their outdated weight-recording ticket system, improve vehicle scheduling and enable tighter control of daily transport functions.
“Mandata’s GoPlus and fleet support apps have proved to be the perfect solution for us” says Joanne Clarke from Tipworx. “We used to have a constant backlog of paper tickets, which wasted time and made it difficult to tie completed jobs to invoices. Plus, we faced all the usual challenges of verifying deliveries, keeping in touch with drivers and doing vehicle checks.”
Now, explains Joanne, using Mandata’s ManifestsPlus app Tipworx can capture exact vehicle weights electronically and with the ePOD app, each consignment can be instantly verified for the customer, with details automatically entered onto the invoice for quick despatch by email which, says Tipworx, has had a very positive effect on cash flow. Furthermore says the company, their drivers are delighted with the app because they no longer find themselves involved in disputes.
Also, says Tipworx, with daily vehicle checks carried out and sent to the office using the Vehicle Checks app, immediate corrective action can be taken which aids compliance and reduces downtime. Digital document retrieval, helpful during DVSA checks, and maintenance control also make life a lot easier.
“I’m delighted to say that the heaps of paperwork, rushed phone calls and potential disputes over deliveries and collections are a thing of the past” enthuses Joanne. “With just a click of the button, we can now upload weight, price and any other relevant data and provide the customer with an instant, accurate update. Then, with another click, we can transfer the details to our accounting system for entry onto the ledger.”
Joanne goes on to say that GoPlus and Mandata’s integrated apps also come into their own for sub-contractors as well as for their own, experienced drivers. “The ManifestsPlus app for example, allows us to quickly ping drivers re new jobs, route changes, delivery address or updates, while keeping customers informed with accurate ETAs.”
Although Tipworx needed to change from their previous system, the company says that the process was trouble free and seamless, largely because of the one-to-one guidance and support provided by the Mandata team.
“They made it all seem very easy”, says Joanne. We had our own personal trainer to make sure the training and implementation went smoothly, with virtually no disruption to the business while we quickly bedded in to the new system. Since then, the Mandata team are always on the phone if needed.”
From a safety perspective, GoPlus has also played a central role for Tipworx. The company is accredited as a SafeContractor by Alcumus, a leading provider of risk management, certification and accreditation services with over 27,000 members.
“By using Mandata’s TMS we not only exceed our own quality standard but also provide a more efficient and value -based service to our customers.”
Mandata points out that GoPlus users can build their own dashboard views using an extensive set of KPIs to monitor business performance. In addition, says the company, GoPlus offers seamless integration with all Mandata enhancement apps, major pallet network systems and other third-party software including accounts, warehouse, and customer ERP systems, thus simplifying processes for hauliers.
Joanne Clarke concludes: “Digitising our transport management process with GoPlus, and using Mandata’s Manifests+ and Vehicle Checks apps helps us manage everything from job creation and planning to job execution, proof of delivery, and invoicing – all in one place. For us, it’s been an easy transition to a system which is delivering greater benefits than we ever envisaged.”
With so much time previously spent on managing manual processes, Mandata says this dynamic business is now reaping the benefits of digitising key aspects of its operations, including increased accuracy of information and faster processes – all of which are helping them to stay ahead of the curve in tough times.